Privacy Policy

1. Introduction

Fuse Mobile Ltd ("Fuse", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our services.

2. Information we collect

We collect information that you provide directly to us:

• Name and contact details (email address, phone number)
• Account credentials
• Payment information (processed securely via Adyen)
• Device information (for eSIM provisioning)
• Usage data (data consumption, network connections)

3. How we use your information

We use your information to:

• Provide and manage your mobile data service
• Process payments and manage billing
• Provision and manage your eSIM
• Send service notifications and updates
• Provide customer support
• Improve our services

4. Data sharing

We share your data only with trusted partners necessary to deliver our service: network providers (EE, Three, Vodafone, O2), our payment processor (Adyen), and our eSIM platform provider (Telnyx). We never sell your personal data to third parties.

5. Data security

We use industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication via AWS Cognito, and PCI-compliant payment processing.

6. Your rights

Under UK GDPR, you have the right to access, correct, delete, or port your personal data. You can also object to processing or request restriction. Contact us at privacy@fusemobile.co.uk to exercise any of these rights.

7. Contact us

If you have questions about this privacy policy, contact our Data Protection Officer at privacy@fusemobile.co.uk.